Private online consultations
Select your health concern, compare suitable clinician profiles and request a private video consultation at a time that works for you.
✓A consultation does not guarantee treatment or a prescription. Your clinician recommends the safest next step after reviewing your individual needs.
Step 1 — Choose your care
Choose one treatment area to see clinicians whose declared scope and professional interests match your needs.
Step 2 — Choose your clinician
Review each clinician’s verified registration, qualifications, professional interests, languages, consultation length and next availability.
GP · Metabolic & men’s health
Add the clinician’s approved biography, relevant experience and approach to shared decision-making here.
GP · Hair & skin
Add the clinician’s approved experience in online hair and skin assessment, image review and safe prescribing here.
GP · Women’s & menopause care
Add verified experience in women’s health, contraception, menopause and individualised hormone discussions here.
GP · Hormone & metabolic health
Add the clinician’s approved experience in interpreting symptoms, results and metabolic risk within their scope of practice.
GP · Skin, hair & women’s health
Add the clinician’s verified experience with overlapping skin, hair and hormonal concerns, including when investigation is indicated.
UK GP · General online assessment
Add the clinician’s approved general practice biography and experience in identifying the correct treatment, testing or referral route.
Step 3 — Request an appointment
Your selections appear here. Appointment availability and fees should be confirmed before payment.
How it works
The exact pathway depends on your concern and the clinician’s assessment. Treatment is recommended only when appropriate.
Select a treatment area, compare matched profiles and request a suitable appointment.
Share relevant history, medicines, measurements, photographs or results requested for your pathway.
Discuss your symptoms, goals, concerns and options without rushing the clinical decision.
The outcome may be treatment, testing, lifestyle guidance, monitoring, referral or reassurance.
Prepare for your appointment
You do not need to diagnose yourself. Accurate information helps your clinician use the consultation time well and decide what is safe.
When changes began, how they affect you and anything that makes them better or worse.
Include prescriptions, supplements, previous treatments and any reactions.
Weight, height or blood pressure may be requested for some pathways.
Upload only when requested and through an approved secure clinical system.
Clinical safeguards
Your clinician may recommend tests, examination, GP review or specialist referral before treatment can be considered.
Common questions
Clear answers about choosing a clinician, prescriptions, tests, privacy and follow-up.
Yes. Select your treatment area to see clinicians whose declared scope matches the concern, then choose your preferred clinician subject to availability.
No. The clinician may recommend treatment, testing, monitoring, GP review, specialist referral or another route depending on the assessment.
Your request should be reviewed before confirmation. Freshstart may recommend a different clinician or care route when that is safer or more appropriate.
That depends on the concern. Hair and skin pathways may use guided photographs; some weight or hormone pathways may require measurements or relevant test results.
The patient normally needs to complete their own assessment and attend the consultation. Parent, guardian or carer involvement depends on age, capacity and the service offered.
Before launch, connect the page only to an approved clinical booking system and publish a clear privacy notice explaining collection, storage, access and retention of patient information.
You should receive clear next steps. When treatment is recommended, the clinician should explain expected benefits, important risks, monitoring and when to seek further help.
Start with your treatment area, compare suitable profiles and request a private online appointment.
